Returns & Exchanges

At Winc, we want you to love every bottle you open, which is why we offer a 100% satisfaction guarantee on all our curated selections. If a bottle doesn't meet your expectations, we are committed to making it right through a credit or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our Concierge team within 30 days of delivery via email or live chat to report any issues with your order.

• 2.
  Provide Feedback

  Share your tasting notes with us so we can better understand your palate and update your flavor profile for future recommendations.

• 3.
  Receive Credit

  Once your request is processed, we will issue a Winc credit to your account, covering the cost of the bottle so you can try something new.

• 4.
  Dispose Safely

  Since we cannot accept physical returns of alcohol by law, please safely dispose of the remaining liquid or recycle the glass bottle.